Privacy Policy of Krubo Motor (Tianjin) Co.,Ltd.

Krubo Motor (Tianjin) Co.,Ltd. (hereinafter referred to as "Krubo Motor", "we", "us" or "our") is a professional manufacturer engaged in the research, development, production and sales of fans, including axial fans, centrifugal fans, cross-flow fans and other related products. We attach great importance to the protection of your personal information and privacy. This Privacy Policy (hereinafter referred to as the "Policy") explains how we collect, use, store, share and protect your personal information when you interact with us, including but not limited to visiting our website, consulting our products, placing orders, participating in our activities or contacting our customer service. By accessing or using our services, you acknowledge that you have read, understood and agreed to the terms and contents of this Policy.

1. Scope of Application

This Policy applies to all personal information collected by Krubo Motor in the course of its business operations, including but not limited to information provided by you when you consult about axial fans, centrifugal fans, cross-flow fans and other products, place orders, register as a customer, subscribe to our product information, participate in after-sales services, or use our website and other online services. This Policy does not apply to the privacy practices of third-party websites, applications or services linked to our platform, nor does it apply to information collected by third parties through other channels.

2. Types of Personal Information We Collect

We only collect personal information that is necessary for the provision of our products and services and with your consent. The specific types of personal information we collect include:

2.1 Information You Voluntarily Provide

• Contact Information: Such as your name, telephone number, email address, company name, postal address, job title, etc., which you provide when consulting fan products (axial fans, centrifugal fans, cross-flow fans, etc.), placing orders, or contacting our customer service for after-sales support.

• Transaction Information: Such as your order details, payment information, delivery address, contact person for receipt, etc., which are generated when you purchase our fan products.

• Other Information: Such as your product needs, feedback on our fans, suggestions, and other information you actively provide when participating in our surveys, product evaluations or after-sales services.

2.2 Information Collected Automatically

• Device Information: Such as your device model, operating system, browser type, IP address, device unique identifier, etc.

• Browsing Information: Such as the pages you visit on our website, the time and duration of your visit, the fan products you view (such as axial fans, centrifugal fans), the links you click, etc. This information helps us optimize our website, improve product display and provide a better user experience.

2.3 Information Collected from Third Parties

In some cases, we may collect your personal information from legitimate third parties (such as our cooperative logistics companies, payment service providers, etc.) to complete order processing, delivery and other services. We will only collect information that these third parties are legally authorized to provide, and will verify the legality of the information source.

3. Purpose of Collecting and Using Personal Information

• Providing Products and Services: To respond to your consultation on fan products (axial fans, centrifugal fans, cross-flow fans, etc.), process your orders, arrange delivery, provide after-sales service (such as installation guidance, maintenance and repair), and ensure the normal performance of transactions.

• Improving Products and Services: To analyze your needs and feedback on our fans, optimize product design and quality, improve our website functions and user experience, and develop new fan products that meet market demands.

• Sending Relevant Information: With your consent, we may send you information about our fan products, promotions, technical updates, and industry dynamics. You can unsubscribe from such information at any time.

• Complying with Legal Obligations: To comply with applicable laws, regulations, judicial decisions or administrative orders, such as responding to law enforcement inquiries, fulfilling tax obligations, etc.

• Protecting Rights and Interests: To protect the legitimate rights and interests of Krubo Motor, its employees, customers and other related parties, such as preventing fraud, handling disputes, and ensuring the security of transactions and services.

4. Sharing and Disclosure of Personal Information

• With Your Explicit Consent: We will share your personal information with third parties only after obtaining your explicit consent.

• Cooperative Third Parties: We may share necessary personal information with our cooperative third parties to complete the provision of products and services, such as logistics companies (to deliver fan products), payment service providers (to process payment), technical service providers (to maintain website operation). We will sign confidentiality agreements with these third parties, requiring them to strictly protect your personal information and not use it for any other purposes beyond the agreed scope.

• Legal Requirements: We may disclose your personal information in accordance with laws, regulations, judicial decisions or administrative orders, or in response to legitimate requests from law enforcement agencies, regulatory authorities, etc.

• Protection of Rights and Interests: In order to protect the legitimate rights and interests of Krubo Motor, its employees, customers or the public, such as in the case of fraud, illegal activities or emergencies that may endanger personal safety, we may disclose relevant personal information as needed.

• Anonymized Information: We may share or disclose anonymized or de-identified information that cannot identify you individually. Such information is not subject to this Policy.

5. Cross-Border Transfer of Personal Information

As a company registered in Tianjin, China, the personal information we collect is mainly stored in China. If it is necessary to transfer your personal information overseas due to business needs (such as cooperating with overseas partners to provide fan products and services), we will strictly comply with the relevant laws and regulations of the People's Republic of China on cross-border data transfer, including but not limited to conducting personal information protection impact assessment, signing standard contracts for personal information outbound transfer or obtaining personal information protection certification as required, and taking necessary measures to ensure that the overseas recipient can provide a level of protection equivalent to that required by Chinese laws and regulations[5][8]. We will not transfer your personal information overseas without complying with the above requirements.

6. Storage and Protection of Personal Information

6.1 Storage Period

We will store your personal information for the minimum period necessary to achieve the purposes stated in this Policy, or in accordance with the requirements of applicable laws and regulations. After the storage period expires, we will take reasonable measures (such as deletion, anonymization) to dispose of your personal information in a timely manner, unless it is necessary to retain it in accordance with legal obligations.

6.2 Protection Measures

• Technical Measures: Using encryption technology to protect the transmission and storage of personal information, installing firewalls, intrusion detection systems and other security equipment to prevent network attacks, and regularly updating system security patches.

• Organizational Measures: Establishing a sound personal information protection management system, clarifying the responsibilities of relevant departments and personnel, conducting regular security training and assessment for employees, and restricting the access authority of personal information (only authorized personnel can access relevant information).

• Emergency Response: Formulating an emergency plan for personal information security incidents. In the event of a data security incident, we will take timely remedial measures, notify you in accordance with legal requirements, and report to the relevant regulatory authorities.

Please note that no method of data transmission or storage is 100% secure. We will do our best to protect your personal information, but we cannot guarantee the absolute security of your personal information.

7. Your Rights Regarding Personal Information

• Right of Access: You have the right to request us to provide you with the personal information we hold about you, including the types, sources, uses and sharing of such information.

• Right of Correction: If your personal information is incorrect or incomplete, you have the right to request us to correct or supplement it.

• Right of Deletion: You have the right to request us to delete your personal information in the following circumstances: (1) the purpose of collecting and using the information has been achieved, is no longer necessary, or the storage period has expired; (2) you withdraw your consent; (3) we violate laws and regulations or this Policy to collect, use or share your personal information; (4) other circumstances stipulated by law.

• Right to Withdraw Consent: You can withdraw your consent to our collection and use of your personal information at any time. Withdrawing consent will not affect the legality of the collection and use of your personal information based on your prior consent before withdrawal.

• Right to Data Portability: You have the right to request us to provide your personal information in a portable format that is easy to transfer, or to transfer it directly to a third party designated by you, where applicable by law.

• Right to Object: You have the right to object to our collection and use of your personal information for marketing purposes, and we will stop such collection and use after receiving your objection.

We will respond to your request for exercising the above rights within a reasonable time limit in accordance with applicable laws and regulations. If you are not satisfied with our response, you can complain to the relevant regulatory authorities.

8. Use of Cookies and Similar Technologies

You can adjust your browser settings to refuse cookies or notify you when cookies are sent. However, if you refuse cookies, some functions of our website may not work normally, which may affect your user experience.

9. Children's Privacy Protection

Our products and services are mainly aimed at enterprises and adult individuals, and we do not intentionally collect personal information of children under the age of 13 (or the relevant age threshold stipulated by local laws). If we accidentally collect personal information of children, we will delete it immediately after learning of it and notify the relevant guardians.

10. Updates to This Policy

We may update this Policy from time to time in accordance with changes in laws, regulations, industry practices or our business needs. The updated Policy will be published on our website or other appropriate channels, and the effective date will be indicated. We recommend that you regularly check this Policy to understand the latest privacy protection measures. Your continued use of our products and services after the update of this Policy shall be deemed as your acceptance of the updated terms.

11. Contact Us

• Company Name: Krubo Motor (Tianjin) Co.,Ltd.

• Address: No. 38, Fagang South Road, Jinnan District, Tianjin, Building 44, Qidi Xiexin

• Telephone Number: +86 183 1038 2612

• Email Address: sales1@krubofan.com